Publications

Google Scholar (h-index=12, citations=650+)

Research/Reports/White Papers
PhD Dissertation

“Developing A Competency-Based Curriculum for A Master’s Program In Services Science, Management and Engineering (SSME) Using Online Delphi Method.” SSME is a new interdisciplinary field that focuses on improving and innovating service systems. It is supported by several organizations including IBM.
Download full dissertation

Commentary/Op-ed/Articles