Publications

Google Scholar (h-index since 2013=9)

Research/Reports/White Papers

PhD Dissertation

“Developing A Competency-Based Curriculum for A Master’s Program In Services Science, Management and Engineering (SSME) Using Online Delphi Method.” SSME is a new interdisciplinary field that focuses on improving and innovating service systems. It is supported by several organizations including IBM.
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Commentary/Op-ed/Articles